you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your loan. Did you recently update the program? Is this the first time you've seen the issue appear? Have you tried any troubleshooting steps just yet? To start off here we can attempt to validate the file to see if it notices anything incorrect in the account. I'll leave steps down below. It'll be the fourth step.
you get a chance to try these steps, please let us know what you find. From there we'll better understand our next