CC-501 Sync Error

This discussion was created from comments split from: cc-501.

Comments

  • copek
    copek Member
    when I try to sync missing accounts I get this error
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @copek,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken
    Also, to clarify; are you receiving the CC-501 error when attempting to update your accounts and download transactions, or when syncing your accounts and data to the Quicken Cloud for Mobile and/or Web app access?

    Please, check back and let us know! Thank you.
    -Quicken Anja
  • stakmi
    stakmi Member ✭✭
    Anja - I am having this issue with my Credit union. it is happening when i try to set up the account for Mobile syncing. The version of Quicken I am using is version:R34.20 build:27.1.34.20. Windows 10 enterprise
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @stakmi,

    Thank you for reaching out to the Community and adding to this discussion as well as providing the requested information, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-501 with Mobile Sync.

    I hope this helps!
    -Quicken Anja
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