CC-501 Sync Error

System

This discussion was created from comments split from: cc-501.

copek

when I try to sync missing accounts I get this error

Quicken Anja

Hello @copek,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further.

First, could you please provide which version of Quicken you have currently running?

• Help > About Quicken

Also, to clarify; are you receiving the CC-501 error when attempting to update your accounts and download transactions, or when syncing your accounts and data to the Quicken Cloud for Mobile and/or Web app access?

Please, check back and let us know! Thank you.

stakmi

Anja - I am having this issue with my Credit union. it is happening when i try to set up the account for Mobile syncing. The version of Quicken I am using is version:R34.20 build:27.1.34.20. Windows 10 enterprise

Quicken Anja

Hello @stakmi,

Thank you for reaching out to the Community and adding to this discussion as well as providing the requested information, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-501 with Mobile Sync.

I hope this helps!