Erroneous Balance Adjustment

I have been using Quicken since 1991. I am very experienced with this program. EVERY time I have used one step update (several times per week) for the past TWO YEARS, the program has inserted a $5,519 balance adjustment - even though Quicken and the bank are in balance without the adjustment. Accepting the balance adjustment will cause Quicken to disagree with the bank by $5,519. How can I make this stop?? This has gone on too long!

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello James,

    Thank you for taking the time to visit the Community to ask your question although, I apologize that you have not received a response. 

    We'll need a bit more information to be able to assist. First, please navigate to Help > About Quicken and provide the release that you are currently running.

    Is this issue only happening with one account? What is the name of the bank?  The more information you can provide the better able to assist the Community will b

    -Quicken Tyka 

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  • James M
    James M Member
    Thank you for your response. I am using version R33.22, Build 27.1.33.22. This issue happens only with my TD Bank checking account. It happened again today. The date of the adjustment, every time, is 10/19/2019. (not quite two years, but long enough...). Please advise if you need any more info.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello James,

    I would recommend running the Validate & Repair tool on the data file from the File menu > File Operations > Validate & Repair option. 

    In the Validate File window that opens, click the top box to "validate file" and then click OK. 

    When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken. 

    Please let us know what you find! 

    -Quicken Tyka 

     

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  • James M
    James M Member
    I was very hopeful that this would work, but it did not. I ran the validate process. Afterwards, I checked the DATA_LOG.TXT file and saw that "Quicken repaired some transaction information." the first item listed was the TD Bank Checking 10/19/2019 Balance Adjustment. Unfortunately, I ran one step update again and the program downloaded the same adjustment. After deleting the adjustment, Quicken and the bank were back in balance. Any other ideas? Thanks for your help. Jim
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @James M,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you continue to experience this.

    If you haven't already, next, I suggest you create a copy of your data file first in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file again, but in the copied file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • whiskey43
    whiskey43 Member
    edited June 5
    [Removed - Rant/Disruptive]
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