Lowe's Billing & Statement not downloading

Robert Armani
Member ✭✭✭
For some reason I haven't been able to update the billing from Lowe's Card. It adds the biller successfully, but no information ever shows up. Whether, the statement is out or not. Is there a disconnect?
BTW, when I do a Validate & Repair, it says "One local bill missing from the server has been unlinked: Lowe's". What does this mean?
BTW, when I do a Validate & Repair, it says "One local bill missing from the server has been unlinked: Lowe's". What does this mean?
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Answers
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Hello @Robert Armani,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
First, could you please provide which version of Quicken you have currently running?- Help > About Quicken
To start with, I suggest Validating Online billers (this is different from Validate and Repair). However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the Gear icon on the top-right. Then, click Validate Online billers in the dropdown menu.
Let us know how it goes!
-Quicken Anja0 -
I'm also consistently having issues with my Lowe's credit card account. I've deleted and reinstalled the account in the past, only to not update again the next month.1
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Hello @Daniyoung,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version release of Quicken you have currently running?- Help > About Quicken
Also, to clarify; is the Lowe's credit card account you are referring to an account where you download your transaction history, or is it an Online biller you track in the Bills & Income tab?
Please, check back and let us know! Thank you.-Quicken Anja0 -
Version R33.19 Build 27.1.33.190
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This is on the bills and income/online billers page. when you select update bill, it keeps saying that account is established waiting for bill... the biller sent me an email a week ago saying the bill has been issued. quicken's bill manager system is not finding the bill.1
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Correction: it is "refresh bill" vs update bill.0
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@DaniyoungThank you for the additional information.
In that case, I do suggest that you try the Validate Online billers instructions that I provided in my first response to this thread first to start with. Should that still fail to resolve the issue, then we can move forward from there.
Let us know how it goes! Thank you.
-Quicken Anja0 -
I did that first. No issues reported.0
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Quicken Anja said:Hello @Robert Armani,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
First, could you please provide which version of Quicken you have currently running?- Help > About Quicken
To start with, I suggest Validating Online billers (this is different from Validate and Repair). However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the Gear icon on the top-right. Then, click Validate Online billers in the dropdown menu.
Let us know how it goes!
I'm using HB&R, version 27.1.33.22.
I believe since Lowe's [along with some others] is a part of Synchrony Bank have issues. Another words, all of the cards processed by Synchrony Bank are the same way. I haven't been able to connect to any of them successfully for the past few months.
Oh, I forgot to mention; The transactions on all of the Synchrony accounts download just fine. It's the Billing Statements that I have issues with.0 -
@Robert Armani & @DaniyoungThank you for trying the troubleshooting instructions previously provided.
At this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.
Please click here to review Quicken Support's current hours of operation.
-Quicken Anja0 -
Many months later, previously reported failure to download and show current Bill & Income info disappointingly continues.
For instance, Quicken Premiere Billing section shows "awaiting next bill" for Lowes even though bill and amount due ARE clearly available via Lowes site, as of 12/12/21. This bill is due in only 10 days. Ironically, this recurring Lowes account problem resembles situation previously reported by multiple Quicken Users about failure for Verizon statements and amount due to display in Quicken Billing & Income until the month AFTER it is due. This lack of reliability hampers budget planning for product Users. Using Quicken Premiere, Version 36.48, Build 27.1.36.48.0
This discussion has been closed.