Reconciliation is not working

Sherri
Sherri Member ✭✭
in Errors and Troubleshooting (Windows)
For about a month now, when I reconcile, there are already cleared items showing up in the not-reconciled column. The reconciliation amounts are off. Today, the download added "blank" entries with the date 0/0/1900. This is in all my bank accounts and my credit card accounts. Is this a known issue that is being worked on?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Sherri,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Validate and Repair...
    4. Select Validate file
    5. Click OK
    6. Close the Data Log
    7. Close Quicken (leave it closed for at least 5 secs)
    8. Reopen Quicken and see if the issue persists.
    You can also try to Super validate by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

    Let us know how it goes!
    -Quicken Anja

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