Quicken unable to to verify financial information for this download

hibtacer

Banks merged and now unable to get download statements for reconcile. what do i have to change and where.

Quicken Anja

Hello @hibtacer,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version release of Quicken you have currently running?

• Help > About Quicken

We will need some additional information in order to better assist you further.

Could you please provide the name of the financial institution? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)? And are you receiving any particular error code(s) and/or messages that you could provide us with here, please?

Please, check back and let us know! Thank you.

NotACPA

Actually, please name both the before names and the after name. 

Sometimes, with a merger, they come up with a completely new name for the merged banks.  E.G., the merger of Sun Banks of Florida and Trust Company of Georgia resulted in SunTrust.

hibtacer

American bank of the North merged with Park State bank and all the info transferred to Park, using web connect to download to Quicken Starter edition.

Message was, currently unable to verify the financial information for this download. Please try later

NotACPA

There are a couple of "Park" financial institutions that support Q.  Which are you referencing?

Park Bank - Parkville    http://www.parkbk.com/site/home.html    (816) 741-0371    https://ibank.pcs-sd.net/onlinebanking/login.r?t-bank=101012939    ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT

Park Bank - WI    http://www.helloparkbank.com    (608) 526-2265    https://secure.helloparkbank.com/Pages/Login.aspx    ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNEC

Park Bank Credit Card    https://parkbank.com/    1-800-359-7275    https://onlineaccessplus.com/oa/parkbank/    ACTIVE CREDIT&WEB-CONNECT CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Park Bank Madison    https://www.parkbank.com/    608-395-2500    https://web13.secureinternetbank.com/PBI_PBI1151/Login/075909945    ACTIVE         BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

ALSO, what type of account(s) are you trying to download?  Have you previously downloaded those accounts into Q Starter (which is quite limited in the account types that it support).

Ps56k2

I think this is the correct critter -

23598    23598    23598    Park State Bank    https://www.parkstatebank.com/    1-218-626-2755    https://my.parkstatebank.com/login    ACTIVE                  
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  

Ps56k2

hibtacer said:

American bank of the North merged with Park State bank and all the info transferred to Park, using web connect to download to Quicken Starter edition.

The Quicken entry above indicates - Express Web Connect -
vs the - Web Connect - you mentioned.... which is a manual download.

hibtacer

> @Ps56k2 said:
> I think this is the correct critter -
> 23598    23598    23598    Park State Bank    https://www.parkstatebank.com/    1-218-626-2755    https://my.parkstatebank.com/login    ACTIVE                  
> BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  

Yes it is the correct bank!!!

NotACPA

OK, now that we've identified the bank,  we can proceed with actually addressing your issue.

Do TOOLS, Account List and click on the EDIT button adjacent to any of your Park State accounts.

Click the "Online Services" tab at the top of the Account Details dialog and click "Deactivate" and then exit this dialog.  Repeat for any other Park State accounts.

Exit Q and restart Q.

Do TOOLS, Account List and EDIT again. Clear out the Account number  and,  if present,  the Routing Number.  Click ONLINE Services and re-activate this account.  Be SURE in reactivating the account that you use the LINK option for the connectivity option and not New account.

Exit back to the Account List and repeat for other Park  State accounts.

hibtacer

got it..thanks