Zelle payments now downloading

Recently (last ~4 months), I get a "bank adjustment" when I try to reconcile my bank account with Quicken. Turns out this amount is always the amount of money I have sent to people using Zelle. I use Chase and the transactions shows up in my online account, but does not show up in the data downloaded by Quicken so I get an out of balance. Does anybody know how to correct this?


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Feel like doing a little research?
    Please take a look into the OFX log file (must do this in Quicken: go to Help / Log files), scroll all the way to the bottom of the log file and then search backwards until you find a Zelle transaction. Create an image snapshot of the transaction details.
    That should answer the question whether the transaction is downloaded or not.
    If it doesn't appear in your register ... might it be possible that Quicken is auto-accepting this transaction and, while doing so, is mismatching it to an older, already recorded transaction instead of creating a new transaction?

    Transaction download problems with matching and adding new transactions correctly

    First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings can be found for the detection and processing of transfer transactions in Edit / Preferences / Transfer detection.

    Are you automatically accepting downloaded transactions into your registers?

    If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

    You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

    Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

    Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

    Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.


    In case you have issues with transfer transactions not being generated correctly:

    For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date. Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
    That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.


    Where are the "Auto-accept downloaded transaction" settings?

    There are two places where this is controlled in Quicken for Windows:
     - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
     - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.

  • blh64
    blh64 Member
    Thanks for the info. I opened the "old log" and did find the Zelle transactions, but it does not really reference how/when/where they were put into the register, just the info the trasaction

    <TRNAMT>-200<FITID>202105041<NAME>Zelle payment to XXXX 1170<MEMO>7533803</STMTTRN><STMTTRN><TRNTYPE>DEBIT<DTPOSTED>20210503120000[0:GMT]