Error CC-501 when trying to set up Bank of the West accounts for sync to cloud

I'm trying to connect my Bank of the West accounts for sync to the cloud. I'm using Quicken for Windows - Home & Business; V R32.12 build I'm getting error CC-501. The message says: "Please contact your financial institution. The CLIENTUID sent by the client was incorrect." I can run a one-step update and sync with Bank of the West with no problem. I just can't connect those accounts to sync to the cloud.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jabecker,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article regarding error CC-501 with Cloud Sync.

    I hope this helps!
    -Quicken Anja