Error CC-501 when trying to set up Bank of the West accounts for sync to cloud

jabecker
jabecker Member ✭
in Errors and Troubleshooting (Windows)
I'm trying to connect my Bank of the West accounts for sync to the cloud. I'm using Quicken for Windows - Home & Business; V R32.12 build 27.1.32.12. I'm getting error CC-501. The message says: "Please contact your financial institution. The CLIENTUID sent by the client was incorrect." I can run a one-step update and sync with Bank of the West with no problem. I just can't connect those accounts to sync to the cloud.
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jabecker,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article regarding error CC-501 with Cloud Sync.

    I hope this helps!
    -Quicken Anja

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