
I am caught between a rock and a hard place

I have talked with Quicken support several times about this issue (ticket number T8595313). Their advice is to tell the online biller support person that I am looking for an Online Banking Service specialist. I talked to a person who claims they are the online specialists for Synchrony Bank, and they don't know anything about Quicken. As far as they're concerned, I can log onto their Web site, so I have no problems with them.
How do I resolve this untenable position by both parties? I have tried to mediate between the parties by having Quicken support on the phone while chatting with Synchrony Bank support. That was a fruitless exercise as it appeared that neither party would divert from their script. It is frustrating.
Windows 10 Pro
USA
Answers
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If you are looking for suggestions... put the responsibility on the credit card company for making payments. All major CC companies provide autopayments for the full balance or set amount. There are no late fees, no timing issues and best of all, once set up, nothing more to do but ensure you have enough funds in your checking account.
user since '92 | Quicken Windows Premier - Subscription | Windows 11 Pro version 21H2
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Looks like @GeoffG beat me to it. I am going to suggest the same, in my words ...
Be sure to avoid late fees and penalty interest rates
Are you about to be late with making your bill payment due to failures or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that can't be resolved in a timely fashion?
I recommend you logon directly to the biller's website and authorize them to direct debit the next (and perhaps all future) payments from your checking account or a credit card. The biller will make an electronic debit on the due date and you don't have to worry about being late. In Quicken just record a scheduled reminder that does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the debit transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.
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virbert said:
user since '92 | Quicken Windows Premier - Subscription | Windows 11 Pro version 21H2
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