Unable to Update TD Canada

System
System Member ✭✭✭✭
This discussion was created from comments split from: Unable to Update Online Accounts.

Comments

  • Rina Tiow Yong
    Rina Tiow Yong Member
    I cannot update with TD Canada Trust account. The BMO account is ok.
  • debbeh
    debbeh Member ✭✭
    Can't update with TD Canada since Nov 2020.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Rina Tiow Yong & @debbeh,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    Could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    Also, could you please provide which connection method you are using to connect (Express Web Connect or Direct Connect)? And are you receiving any specific error code(s) and/or message(s) that you could provide us with here, please?

    Please, check back and let us know! Thank you.
    -Quicken Anja
  • debbeh
    debbeh Member ✭✭
    edited May 27
    Hi @Quicken Anja,

    This problem been going on for some time now, and I have escalated it to your Tech department. They have contacted me multiple times but still the issue is open and pending. This really strange for a company like quicken to have such a problem and not able to solve it for months and multiple updates. I have moved my file to [another platform] as of now because their connectivity is flawless.

    I would love to keep using quicken but due to this issue, I am unable to use the mobile app properly.

    Now to answer your question,

    Quicken Deluxe (Canada)
    Version 6.2.0 (Build 602.38882.100)
    Mac OS 11.4
    Connection Method is Quicken Connect

    Regards
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