Is Quicken Development working on any performance improvements?

I have been a happy Quicken user for 27 years but performance has made the software just about unusable. It is so bad that I am considering dumping my subscription.

Quicken used to take less than a second to accept a downloaded transaction into the register, but now it takes about 30 seconds. This is unacceptable, especially when I sometimes have a hundred or so transactions to accept at a time.

During the delay the window resizes, flashes, the fonts change, and sometimes the software just does a hard crash and shuts down for no reason. My video drivers are up to date. My PC is fairly new. My data file has been validated, super validated, archived and pruned. I worked with tech support and have done everything they requested. Nothing works. Yes my data file is huge after 27 years of faithfully using this software. When the quicken support specialist told me that I had to "be patient" when I use the software, I got really mad...

so tonight i did the unthinkable and spent about 5 hours creating a new quicken file from scratch. I decided to scrap 27 years of data and start fresh. I am sorry to say that the performance is still horrible. Maybe marginally it is a little better, but still a waste of time.

I've been dealing with poor performance for at least 1.5 years and am out of patience... so my question before I drop this software - that I have known longer than my wife and considered to be the best financial software around is this: Is quicken development spending any time at all trying to improve performance?

Answers

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    We're other users, and can't answer your questions.
    Anyone who's a Beta Tester has signed a Non-Disclosure Agreement, and can't answer them either.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Frankly something sounds completely wrong especially if you created a new data file.
    Yes there have been reports of such bad performance for people entering transactions into an investment account that has a lot of securities, security lots, and transactions, but for the average user 30 seconds is way more than is normal.  And it this is in a non investment account its definitely not close to being normal.  Given that Quicken only reads an accounts data when you access it, the normal way to deal with a very large investment account that doesn't have a lot of active securities is to transfer the open securities to another account and use that.

    Past that other things that might affect the performance that have been reported in the past are categories in the thousands, graphic card/driver problem, anti-virus software trying to read everything Quicken is trying to read/write from the data file.

    See this thread I posted asking about performance.
    https://community.quicken.com/discussion/7878526/how-does-your-quicken-windows-performance-compare#latesthttps://community.quicken.com/discussion/7878526/how-does-your-quicken-windows-performance-compare

    Personally I don't think you will see any real performance increases from any future development.
    They aren't about to tackle the core reasons for the performance slowdowns.  The database can't be touched without almost a full rewrite.  Most of the GUI performance problems seem to stem from low level decisions on how to do the refreshing and such.  The investment register would probably be the best to tackle, but is seems to be pretty much a very complicated arrangement with all the controls such.  I notice that recently when they added the ability to change multiple transactions they did it in a way as to not touch the actual investment account register.  Instead they use a separate popup list.

    And on top of all that I don't think it is a priority for them.  There are much more requests for "features" than there is for "performance".
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • tnmats
    tnmats Member ✭✭
    edited June 5
    "And on top of all that I don't think it is a priority for them. There are much more requests for "features" than there is for "performance". "

    It would be nice if they fixed features in the program that don't work correctly or even worse damage your data, like mobile sync (which does both).
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @tnmats Yes, that would be really nice.  Though the biggest question in my mind is are they capable of doing that.  Either because not having the skill, the problem is unsolvable, or because the lack enough people to work on such problems and at the same time fulfill what they see as the need to keep adding features.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Mark1104
    Mark1104 Member ✭✭✭✭
    edited June 5
    While you state your computer is 'fairly new', would you mind stating the particulars of your computer??? I have a large file that is 27 years old and I simply don't have the performance issues you detail; my computer is 6 months old

    I guess I don't get the trade off...why spend 5 hours to rebuilt a file from scratch in an attempt to save 30 seconds? if I update my files once per week at 30 seconds an update, I think that is 600 weeks or almost 12 years to break even on my time.  Since my file is 27 years old at this point, I hope to even be alive in 12 years!  
  • miklk
    miklk SuperUser, Windows Beta Beta
    The slow speed reported is not normal for a new data file.
    You should work on the install by starting with QCleanui including deleting or renaming all quicken folders and do a clean install to default location and see what that does and then report back. If still no good with new datafile, look at your system for anti-virus or other program interfering with disk access. 
    Performance with a new file should be very good still. 

  • tnmats
    tnmats Member ✭✭
    edited June 6
    [Removed-Unhelpful/Off Topic]
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