Can't Upload Sam's Master Card Account for Mobile Version of Quicken

Yaxman Member
I am unable to upload one of my accounts (Sam's Mastercard at Synchrony Bank) to the cloud/mobile quicken application. I CAN upload all of my other accounts.


  • Yaxman
    Yaxman Member
    I am also currently downloading transactions for my Sam's Mastercard. That works OK.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 30
    Hello @Yaxman,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which desktop version release of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-891 when using Online Services.

    Let us know how it goes!
    -Quicken Anja
  • Yaxman
    Yaxman Member
    I am running the windows version, R34.16 Build
  • Yaxman
    Yaxman Member
    I have reviewed the mentioned support document. I don't think the information is applicable. The only part that may be applicable is;
    If you are able to log in to your financial institution's website, your financial institution cannot resolve this issue. If you need assistance, contact Quicken Support.

    I can connect and download the transactions into my register.

    As I understand it, the express web connect method does NOT require the entry of a password.

    Although, the dowload works OK, I can't seem to add the Sam's Mastercard account to Quicken mobile.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @Yaxman

    Thanks for the update. I'm wondering here if we might need to see if we can remove the account from syncing then resync them afterwards. You should be able to do it so from the mobile and sync tab. From there in the bottom right you can select (X eligible account) not synced yet. Click on that then unselect the account. Click update accounts then sync now on mobile and web page. You'll then want to repeat the process but add the account back in. 

    Once you've had a chance to try this let us know if you're able to get the account connected to your mobile.

    Quicken Francisco
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