Bills & Income: Update City of Tempe AZ website

The City of Tempe, AZ (Utilities) has recently changed their website portal for customers to log into to pay water bills. Quicken's vendor needs to update so the user can retrieve pending bill information. 
Old website: 


New website:
 


Biller: 



Thanks in advance for the assistance. 



Quicken since Andrew Tobias "Managing Your Money" V-12 (DOS)
Windows 10 Pro 64 Bit, Core i7 
Quicken Premier Subscription

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited July 1

    Have you tried this yet (if your bank recently changed their website or password requirements)?

    How to refresh financial institution information (Branding)

    Please read and follow instructions here for banks:
    How do I refresh my financial institution information in Quicken?

    For online billers please see if you can manage (remove and re-add) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's upper level management.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).


  • gooddog50
    gooddog50 Member ✭✭✭✭
    @UKR
    Thanks for the quick reply. Unfortunately, since I'm referring to a city water utility biller, most of the bank suggestions would be hard to use.  However, I have already contacted support and assured it would be noted. 
    I recognize I am being redundant noting the issue here, but have found the community and moderators seem to have much more success at problem solving than "support". 

    Always appreciate any suggestions,

    Quicken since Andrew Tobias "Managing Your Money" V-12 (DOS)
    Windows 10 Pro 64 Bit, Core i7 
    Quicken Premier Subscription
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