Concerning the 601 Error From Wells Fargo

Observations that might help your troubleshooting. I have two accounts at WF, Visa and a mortgage. The mortgage has never quite worked right so I don't download transactions. When I do web express and include the mortgage the balance 0 and Q says the load is paid off (it's not). When I do web express for the Visa is sets the opening balance in a way that the ending balance is 0. Again wrong. The online balance in Q is also 0.00. Maybe a clue - hope this info is useful. This is frustrating.