Quicken! When is this issue going to be resolved!

Karen Steiner
Karen Steiner Member ✭
in Errors and Troubleshooting (Windows)
I was working in Quicken last evening, noticed some entries did not post as reconciled, closed out of Quicken and when I tried to get back on the PASSWORD screen came up, never needed to use that before, and like everyone else (I've been reading other posts) cannot access my data file. This is a QUICKEN issue, why do we have to spend time trying to get through to a person. Your program is corrupted if we are ALL having the same issue. PLEASE FIX IT, we pay for your support, so support us PLEASE! Thank you.

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    What is the full path to the folder that contains your Quicken data file on the hard drive? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • Karen Steiner
    Karen Steiner Member ✭
    Hello Greg,
    I think Quicken save it to the cloud.
  • Karen Steiner
    Karen Steiner Member ✭
    Backup file shows it saves into OneDrive
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    You didn't answer my first question. What is the full path to the folder that contains your Quicken data file on the hard drive?
    Quicken Subscription HBRP - Windows 10
  • Karen Steiner
    Karen Steiner Member ✭
    This PC>documents>/Quicken
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Is Documents a OneDrive folder?
    Quicken Subscription HBRP - Windows 10
  • Karen Steiner
    Karen Steiner Member ✭
    yes, and i tried downloading the file, but it's always the same result. Quicken sign in window pops up but will not open data file.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Karen Steiner said:
    yes, and i tried downloading the file, but it's always the same result. Quicken sign in window pops up but will not open data file.
    Using a Quicken file in a folder being actively maintained by OneDrive may cause the Quicken file to become corrupted.  I suggest you attempt to locate a good Quicken file backup.
  • JohnMRinehart
    JohnMRinehart Member ✭
    I just ran into the same issue - never had a data file password before. And no, my data file is not on OneDrive, just a hard drive file.
  • Karen Steiner
    Karen Steiner Member ✭
    Did you get your file back? If so, how? Thank you
  • Karen Steiner
    Karen Steiner Member ✭
    I have a backup copy on a flash drive from 6/22/21 and moved it to Quicken folder on PC, tried to open it with Quicken, it started to work but Quicken when right back to the log in box. This has to be a quicken program problem!!!
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Karen Steiner said:
    I have a backup copy on a flash drive from 6/22/21 and moved it to Quicken folder on PC, tried to open it with Quicken, it started to work but Quicken when right back to the log in box. This has to be a quicken program problem!!!
    Which prompt are you receiving: https://community.quicken.com/discussion/7895720/faq-about-passwords-in-quicken
  • Karen Steiner
    Karen Steiner Member ✭
    Sign in box - is what keeps popping and will not open up once I enter my info
  • Karen Steiner
    Karen Steiner Member ✭
    Quicken ID box
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited July 2021
    Karen Steiner said:
    Quicken ID box 
     If you haven't already, I suggest you reset the Quicken ID associated with the data file. 
    1. Select Edit > Preferences...
    2. Select Quicken ID & Cloud Accounts
    3. Select Sign in as a different user
    4. Enter yes 
    5. Select Sign Out
    6. Sign in with the original Quicken ID.
    To be able to select Edit > Preferences..., you may need to close the Sign In window multiple times but eventually Quicken should allow you to proceed.
  • Karen Steiner
    Karen Steiner Member ✭
    Thank you for trying to help. Everything I try still takes me back to the Sign in Window and there is no X on the screen to close out the box. Or it takes me to a screen to download Quicken and sign in, but that doesn't work either. Hopefully I can get to talk to someone on the phone tomorrow at Quicken. Thanks again.

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