Quicken screen is stuck on "Performing final conversion steps" when I try to open a file. HELP!

Arriola Firm Guam

I've been unable to open any of my backups successfully. Please help! I've restarted my PC, Quicken, uninstall/install again, and tried accessing the backups from different PCs.

Please help!

Quicken Sarah

Hello All,

Thank you for reporting this message and behavior to the community.  Our teams have been investigating this issue and have traced the root cause to the saved reports.

If you are still receiving this message, we recommend reverting to the prior version (R34.16), available here.

With R34.16 installed, open your data file and navigate to the saved reports (Reports > My Saved Graphs & Reports) and remove any older, no longer used, etc., saved reports listed.

With the saved reports deleted, then reinstall the R34.24 release.  Your data file should now open without the message and hang for "performing final conversion" steps, but please let us know how it goes and if you do continue to experience an issue.

Thank you,

Sarah

markus1957

Run a file validation.

Arriola Firm Guam

When I try to run a file validation on any of my backups, it still says "Performing final conversion steps" and the loading bar doesn't move.

Arriola Firm Guam

Also, this only happened after my Quicken updated to the latest version. Any help would be greatly appreciated.

Ps56k2

Arriola Firm Guam said:

Also, this only happened after my Quicken updated to the latest version...

just to clarify .... what version ... Help --> About Quicken

Arriola Firm Guam

> @Ps56k2 said:
> just to clarify .... what version ... Help --> About Quicken

R34.24 (27.1.34.24)

Quicken Francisco

Hello @Arriola Firm Guam

Thank you for the additional information. I'm wondering here if we might need to try installing the mondo patch to see if the program is able to open files properly again. I'll leave an article down below on how to do so down below.

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

Once you've installed the mondo patch see if you're able to get your file working properly.

Thanks,
Quicken Francisco

markus1957

There may be a small subset of files that react poorly to the recent updates.

https://community.quicken.com/discussion/comment/20193323/#Comment_20193323

Quicken Sarah

Hello All,

Thank you for reporting this message and behavior to the community.  Our teams have been investigating this issue and have traced the root cause to the saved reports.

If you are still receiving this message, we recommend reverting to the prior version (R34.16), available here.

With R34.16 installed, open your data file and navigate to the saved reports (Reports > My Saved Graphs & Reports) and remove any older, no longer used, etc., saved reports listed.

With the saved reports deleted, then reinstall the R34.24 release.  Your data file should now open without the message and hang for "performing final conversion" steps, but please let us know how it goes and if you do continue to experience an issue.

Thank you,

Sarah

MLDallas

> @"Quicken Sarah" said:
> Hello All,
>
> Thank you for reporting this message and behavior to the community.  Our teams have been investigating this issue and have traced the root cause to the saved reports.
>
> If you are still receiving this message, we recommend reverting to the prior version (R34.16), available here.
>
> With R34.16 installed, open your data file and navigate to the saved reports (Reports > My Saved Graphs & Reports) and remove any older, no longer used, etc., saved reports listed.
>
> With the saved reports deleted, then reinstall the R34.24 release.  Your data file should now open without the message and hang for "performing final conversion" steps, but please let us know how it goes and if you do continue to experience an issue.
>
> Thank you,
>
> Sarah

Just want to say thanks! This was exactly what my issue was and the steps resolved it. I've now deleted the old saved reports and completed backups and now running the latest version. I had a chat with Quicken CS earlier today and they were very little help and finally told me to call Microsoft? That made me very frustrated. This is the second time in the past year that auto update patches from Quicken caused issues with my install. Better testing is needed before pushing these updates out!!

For those reading, my issue was after the patch was applied, when I went to run quicken, i got the password box, entered my pw and then got a message "final file conversion being completed" and then the app crashed and I got a crash report. I tried all kinds of different approaches but what Sarah quoted above worked. I reverted to prior version, file then opened, I deleted all of the saved reports I had, then did backups and then updated the software. All is working now. Good luck!

Ps56k2

[removed - unhelpful/disruptive]