when I try to "Validate and repair file" a message says "This file needs to be converted first"

DXS
DXS Member ✭
in Errors and Troubleshooting (Windows)
using subscription, WINDOWS 10

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Does this message refer to "Quicken 2004" as the conversion tool?
    If so, a critical control record in your Quicken data file has been damaged beyond repair.
    You need to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

  • DXS
    DXS Member ✭
    The file was last used on Jul 1, so it is not a 2004 file, and no conversion tool was specified in the error message. Unfortunately older backups do not restore either
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Hello @DXS

    Thank you for letting us know more about the issue and the additional information. I'm wondering if the program might not be working correctly if you're not able to load any form of backup either. To see if this might be the case lets start off by seeing if we might be able to get the program working properly by installing a mondo patch. This will reinstall the latest patch which should hopefully allow us to open the file. I'll leave a link down below.

    Update and Mondo Patch: Subscription Release of Quicken for Windows

    Once you've installed the mondo patch let us know if you're able to get your files open again. If not we'll see what steps we can take next.

    Thanks,
    Quicken Francisco
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    DXS said:
    The file was last used on Jul 1, so it is not a 2004 file, and no conversion tool was specified in the error message. Unfortunately older backups do not restore either
    As mentioned... when the Quicken file gets corrupted - Quicken "thinks" it is from 2004... hence the reference.
    So... what version are you running ..... Help --> About Quicken
    What happens when you try to ... File --> Restore ...

    QWin Deluxe Subscription - Win10
  • DXS
    DXS Member ✭
    version 34.24 build 27.01.34.24 error message says "unable to restore"
  • markus1957
    markus1957 SuperUser, Windows Beta Beta
    There may be a small subset of files that react poorly to the recent updates.

    https://community.quicken.com/discussion/comment/20193323/#Comment_20193323

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