Desktop not syncing with mobile app

Desktop not syncing with mobile app. It states "eligible accounts not yet synced."

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Shandylier

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with the mobile app. I'm wondering here it we might just need to choose the accounts to be enabled. We should be able to see in the mobile and web tab if we have more accounts to select. In the bottom right of the mobile and web tab you should see (X) accounts eligible in blue. Click on it and it should give us a list of all the accounts letting us sync them to the web if they're enabled. Once you've done so click ok then select sync cloud in the top right of the page. 

    Once you've had a chance to do so let us know how it goes! If you're still having issues adding accounts we'll see what the next steps we can take are.

    Thanks,

    Quicken Francisco


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