Quicken Crashes opening certain accounts

This discussion was created from comments split from: Quicken Crashes / Not Responding in Certain Account.

Comments

  • jpoz330
    jpoz330 Member ✭✭
    edited July 2021
    I wanted to add I have tried the mondo patch several times since May but that has not resolved the issue.
  • MarkSNadel
    MarkSNadel Member ✭✭
    I have the same issues with Version R34.24 Build 27.1.34.24
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Hello @jpoz330 and @MarkSNadel

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your opening your accounts. I'm wondering here since you've already tried them mondo patch if we may need to reinstall Quicken to see if we might be able to get the accounts open. We'll want to perform a QcleanUI which clears Quicken entirely from the computer (Your backup and saves are not included). I'll leave steps on how to do so down below.

    https://www.quicken.com/support/using-qcleanui-uninstall-quicken

    Once you've uninstalled Quicken you'll want to reinstall it using the link down below.

    https://www.quicken.com/support/how-do-i-download-quicken-quickencom-after-i-buy-it

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco