I am unable to update transactions from Capitol Federal Savings Bank.

ScottLeon07
ScottLeon07 Member ✭
in Errors and Troubleshooting (Windows)
I am unable to download transactions from Capitol Federal Savings Bank and get no error messages, just no new transactions. The gap is about 2 weeks, and I know there have been transactions over that period of time. In fact, when I look at the account in Quicken, as of today (8/9/21) the last download took place on July 19, 2021. I am able to login on CapFed's web site, and the login information in Quicken is the same as the web site and up to date.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @ScottLeon07,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instrucions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja

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