Error with code OL-393-A with First Tennessee Bank

Donald Brooks
Donald Brooks Member ✭✭
in Errors and Troubleshooting (Windows)
I'm getting an error code for the last couple of days (OL-393-A) with my First Tennesse Bank, aka First Horizon. It still downloads into my accounts but gives me an error code. It states that this might be a temporary outage. Try again in several days. It started on Monday (August 9). I have reset it and it is still not fixed. Any suggestions or comments.

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Donald Brooks

    This error means that there could be incorrect connection information in Quicken or it could be a problem with the bank's systems, so some troubleshooting is required on your end first.  Ultimately, you may have to contact the bank to get it resolved.

    To fix this - go to this LINK.  It sets out steps that you can take to try and fix this error.  Let us know how it goes or if you have followup questions.

    Frankx

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