Installed R35.23 - but then Norton 360 blocked running Quicken (QW.EXE)

briar3
briar3 Member
Was one of the selected ones to receive Ver. R35.23, Build 27.1.35.23. Installed ok, but Quicken would not open. Got the error message: Quicken is unable to open the selected file. If this is a Quicken file, validate the file using File menu, Validate and Repair. Update any antivirus applications on your computer. Restart Windows before trying to open the file again in Quicken. I followed the above instructions....same error. Looked at Norton 360 history and found - Severity: High. Activity: Data Protector blocked a suspicious action by qw.exe. Status: Action Blocked.

Tried updating Norton again. Restarted computer, same Quicken error message.
Downloaded and installed Quicken Ver R34.24, Build 27.1.34.24. Quicken opens and my files are intact. Hope this helps.

Comments

  • PoconoChuck
    PoconoChuck Member ✭✭
    I received the update notice but can't download the update.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    I received the update notice but can't download the update.

    Please try again. Due to a reported issue, the download was unavailable for a few hours earlier today.
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