Barclay Bank not Downloading (Mac)
Sign2Me
Member ✭✭
Barclay Bank is not downloading transactions but I am not getting any error message. Is this effecting anyone else?
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Best Answers
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just spoke with barclay website and they informed me it is on there ens and should be resolved by 11:00am 8-19-20211
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Hello All,
Thank you for taking the time to share your experience with the community, although we apologize for any frustration or inconvenience experienced.
Our teams have identified that the root of this issue is with the financial institution, however, we have escalated this with our service providers and are working with them and Barclays Bank to resolve this as quickly as possible.
If you would like to be automatically notified as updates and/or a resolution become available, please visit here, and bookmark the alert.
Thank you,
Sarah3
Answers
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Having same issue.1
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Hello @Sign2Me & @wvbeancounter,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.- Navigate to the Quicken dropdown menu
- Sign Out...
- Sign back in using your Quicken ID (email) and password
- Follow the prompts to be taking back to your data file after signing in
Let us know how it goes!
-Quicken Anja0 -
It also did not work on my Mac computer. I also disconnected and reconnected the account to online downloads and that also did not fix the issue.1
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I also tried the above instructions (log out/in) on Mac with no success. Problem started a couple days ago. The Quicken online balance updated and matched my bank balance online, but no transactions downloaded. Therefore, my Barclay account on Quicken was no longer in balance (i.e. would not reconcile) due to missing transactions tied to the reported online balance. Now, the balance is no longer updating (no longer matches what I see on my online account), and still no new transactions. This is only happening with Barclays.0
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If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation - The phone number can be found at the support website.
- To start Chat or see the
support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
1 - To contact Quicken Support,
please use this link only:
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@UKR I think it's a bigger issue than "me" so Quicken needs to handle it on their end. Not wasting my time on Customer Support when I am not the only user experiencing this. ... But thanks anyways!1
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@Sign2Me. Excellent point. I literally just spent 1.5 hours chatting with an agent who tried very hard, but obviously couldn't solve on his own. Fortunately during the chat, I checked back here to see post from @Hollyd0633 . I also thought it was bigger than me, but thought perhaps it would only get solved if someone worked with support. BTW, if you are a long time Barclay account holder and Quicken user, you probably will recall this is not the first time Barclay screwed this up. Thanks to all above for helping to move us to a resolution. There's an hour and a half I won't get back ;-)1
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did not work...BB said issue should be resolved tomorrow afternoon0
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Late to the table. Having this issue too. Thanks to everyone who has contributed to this.0
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I agree and thanks for bring it up. My balance is right but the transactions are not downloading. If I add the transactions manually, that just increases my balance.0
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Noticing this is a Quicken for Mac stream. — anyone know whether there’s a parallel stream on this issue pertaining to Quicken for Windows or if it matters?0
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Windows does not download either1
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First post from me. I can confirm still not working on Windows. Same issue as everyone else. Usual troubleshooting does not help, and this is not the first time for this issue with Barclays. Just waiting it out...2
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> @Hollyd0633 said:
> just spoke with barclay website and they informed me it is on there ens and should be resolved by 11:00am 8-19-2021
2Pm central time, apparently still not resolved.0 -
5:10pm Central time and I still cannot get my Barclay Card downloads to work. Still appears to be unresolved.0
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7:00 PM Mountain/9:00 Eastern time and it is still unresolved.0
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I just contacted Barclay via Chat (7:15 PDT). The agent was aware of the problem and stated:
"We are making some system updates that are impacting parts of the website."
"I apologize for the inconvenience, but only can recommend trying again later in this week."
"The updates are hopefully wrapping up and will be resolved soon."
So, there you have it...0 -
Still not working this morning 8 am EST. So frustrating as this is our everyday use card!1
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Talked with a Barclays tech mid-day on the 19th. He said it is on their end, and that it has to do with updates. Hopefully resolved in 24-48 hours. Nothing more specific.0
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Still not working - following.0
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So, I have the same problem. Currently online with support. One thing I noted: The transactions aren't updating and displaying, but the online balance at the bottom of the window is updated and correct. But it doesn't match the summary on the left account tab. Just an FYI0
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^^Totally same issue which is really weird.0
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Same here. Online balance updates at the bottom but the totals in the balance column are way off and don't come close to what the account should be. Everything was fine until this started a few days back.0
This discussion has been closed.