ONGOING 10/14/21 Morgan Stanley Wealth Management OL-292-B

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
We are observing intermittent spikes of Users receiving a OL-292-B error when attempting to add or update accounts with Morgan Stanley Wealth Management.

Our teams are investigating these spikes and recommend if this error is received, to try again later in the evening or on the weekend.

To be automatically notified as further updates and/or a resolution for these errors become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8651000)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 23
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    Our teams continue to work to resolve this issue, although we do not have an ETA at this time when a resolution will be available.

    Thank you for your patience while we work to resolve this!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This error is still ongoing.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our team continues to observe intermittent spikes with some users receiving a OL-292-B error when adding/updating accounts with Morgan Stanley.

    We apologize for any inconvenience and are working to resolve this issue as soon as possible.

    Thank you!
  • ONGOING 10/18/21

    This issue is still persisting. There is no ETA at the moment. We apologize for the nuisance of this issue and appreciate your patience. 

    Thanks!

    -Quicken Paloma