RESOLVED 10/14/21 Capital One Auto Finance CC-501/101

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some Users receiving a CC-501/101 error when attempting to add/update accounts with Capital One Auto Finance

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

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Thank you!

(Ticket #8728871)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 2
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    This issue is ongoing.  Thank you for your patience while our teams work to resolve this error!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This issue continues, although our teams are working to resolve it as quickly as possible.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    RESOLVED 10/14/21

    This issue has been resolved. 

    Thank you!