ONGOING 1/13/22 Citi Bank Citi Cards CC-502/102

We are investigating reports of some users receiving a CC-502/102 error when attempting to add/update accounts with Citi Bank/Citi Cards.

This error is intermittent and may occur more frequently early in the mornings.  While we are working to resolve this issue, if the error is received, we recommend trying again later in the day.

To be automatically notified as updates and/or a resolution become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8758877)

Comments

  • ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however there is no ETA at this time for when a resolution will be available.

    We apologize for the inconvenience and thank you in advance for your patience!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/7/21

    This issue persists, with no available ETA at this time,

    We appreciate your continued patience while we work to resolve this!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/14/21

    Our team continues to observe intermittent spikes with some users receiving a CC-502/102 error when adding/updating accounts with Citi Cards and/or Citi Bank.

    We apologize for any inconvenience and are working to resolve this issue as soon as possible.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This is issue continues to be worked on, though we do not have an ETA available. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/28/21

    This intermittent issue remains ongoing at this time.  We apologize for any inconvenience, thank you!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 11/4/21

    Our teams continue to work to resolve this error, however there is no ETA at this time for when a resolution will be available.

    We apologize for the inconvenience and thank you in advance for your patience!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 11/11/21

    Our team continues to observe intermittent spikes with some users receiving a CC-502/102 error when adding/updating accounts with Citi Cards and/or Citi Bank.

    We apologize for any inconvenience and are working to resolve this issue as soon as possible.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • ONGOING 11/28/21

    This issue is still ongoing with intermediate spikes. Our teams are currently working on a solution for the issue, but there is no ETA at this time. We apologize for the inconvenience and appreciate your patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/4/21

    This is still an ongoing issue at the moment. We apologize for the inconvenience. Our teams are working on this issue but there is no ETA available at this time. We appreciate your extended patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/11/2021

    This issue is still ongoing. Due to higher than expected volumes we are encouraging users to attempt adding/updating throughout different times of the day We apologize for the nuisance and appreciate your patience!

    -Quicken Paloma
  • ONGOING 12/18/2021

    This is an ongoing issue at the moment. Our teams continue to work to resolve this issue. However, we do not have an ETA available at this time. We appreciate your extended patience while this gets resolved.

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/23/21

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/30/21

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/6/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/13/22

    This issue remains ongoing. We do not have an ETA available at this time.

    Thank you!
    -Quicken Anja