ONGOING 1/13/22 Bank United - CCSCRAPE.189

Our teams are investigating reports of some Users receiving a ccscrape.189 error when attempting to add/update accounts with Bank United.

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

To be automatically notified as updates and/or a resolution for this issue become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8734017)

Comments

  • ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however we do not have an ETA on when a resolution will be available.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/7/21

    This error persists, however are working to resolve it as quickly as possible.

    Thank you in advance for your continued patience!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/14/21

    Our teams continue to work to resolve the internal script error causing the ccscrape.189 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This issue remains ongoing and our teams continue to work towards a resolution, though we do not have an ETA available at this time.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/28/21

    Adding or updating accounts with Bank United continues to return a "ccscrape.189" error. 

    Our teams continue to work with our service providers to resolve the internal script error and thank you in advance for your patience while this issue is being worked on.
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 11/4/21

    Our teams continue to work to resolve this error, however we do not have an ETA on when a resolution will be available.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 11/11/21

    Our teams continue to work to resolve the internal script error causing the ccscrape.189 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited November 2021
    ONGOING 11/28/21

    This issue is still ongoing. It is currently being worked on by our teams. We apologize for the inconvenience. At this time there is no ETA for a solution but your patience is greatly appreciated. 

    -Quicken Paloma
  • ONGOING 12/4/21

    This issue is still ongoing. Our teams are working on a fix but there is no ETA at the moment, unfortunately. We apologize for the inconvenience and appreciate your patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/11/2021

    Our teams continue to work to resolve this issue. However, we do not have an ETA available at this time for a solution. We apologize for the nuisance and appreciate your patience!

    -Quicken Paloma
  • ONGOING 12/18/2021

    This is an ongoing issue at the moment. Our teams continue to work to resolve this issue. However, we do not have an ETA available at this time. We appreciate your extended patience while this gets resolved.

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/23/21

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/30/21

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/6/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 13
    ONGOING 1/13/22

    This issue remains ongoing. We do not have an ETA available at this time.

    Thank you!
    -Quicken Anja