RESOLVED 10/13/21 Hawaii County Employees FCU(Hilo, HI) - CC-501/101/ccscrape.163

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some Users receiving a CC-501/101 or ccscrape.163 error when attempting to add/update accounts with Hawaii County Employees FCU.

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

To be automatically notified as updates and/or a resolution for this issue become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8781856)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited September 30
    RESOLVED 9/30/21

    This issue has been resolved.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    UPDATE 9/30/21

    This error has reappeared and has been re-escalated with our service providers.

    To continue to following this ongoing issue, please be sure to bookmark this alert by clicking the bookmark ribbon in the upper right.

    We apologize for any inconvenience and appreciate your patience while we work to fully resolve this error.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 10/13/21

    This issue has been resolved.

    Thank you!
    -Quicken Anja