ONGOING 10/14/21 Quicken Credit Card - US Bank CC-501/101

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some Users receiving a CC-501/101 error when attempting to add/update accounts with Quicken Credit Card - US Bank.

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

To be automatically notified as updates and/or a resolution for this issue become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8783465)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited September 10
    RESOLVED 9/9/21

    This issue has been resolved.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited September 16
    UPDATE 9/10/21

    Ongoing:

    This issue has re-emerged and has been re-escalated with our service providers for further investigation.  Some Users may still receive a CC-501/101 error when updating with Quicken Credit Card - US Bank.

    To continue following this issue and be automatically notified as further updates and/or a resolution become available, please bookmark this alert.

    Thank you!

    (CTP-2627)
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!

  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!

    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however there is no ETA available for when the issue will be resolved.

    We apologize for any inconvenience and thank you in advance for your continued patience!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This issue persists, although we are working to resolve it as quickly as possible.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve the internal script error causing the CC-501/101 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!