ONGOING 10/14/21 Titan Investments - CC-501/101

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some Users receiving a CC-501/101 error when attempting to add/update accounts with Titan Investments.

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

To be automatically notified as updates and/or a resolution for this issue become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8792950)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    This error is still ongoing, however our teams are working to resolve it as soon as possible.

    We appreciate your continued patience while this issue is still ongoing, thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This issue persists, however we do not have an ETA at this time when it will be resolved.

    Thank you in advance for your continued patience while we work to resolve this issue!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve the internal script error causing the CC-501/101 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!