How to get USAA to connect

timberwolf06
timberwolf06 Member ✭
in Errors and Troubleshooting (Windows)
Months ago, USAA stopped downloading. I tried to follow the procedure to get it to connect again and eventually just gave up. I decided to try again and now, I get to the screen where it asks for my Access ID (USAA Number) and PIN. I enter both and the Quicken Application simply freezes. The only way out was a "Task Manager>End Process". I will proactively answer the question of "what was the error message": there was no error message because it froze and I had to force stop the application. I tried advanced options and changing it to "Direct Connect" to no avail. Still freezes. I even made sure that cookies were enabled on both Edge and Chrome for USAA. Any other ideas?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @timberwolf4156,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let us know how it goes!
    -Quicken Anja

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