ONGOING 10/14/21 Live Oak Bank - Business Banking - CC-501/ccscrape.163

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some Users receiving a CC-501/101 error when attempting to add/update accounts with Live Oak Bank - Business Banking.

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

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Thank you!

(Ticket #8821326)

Comments

  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!


  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!

    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve the internal script error causing the CC-501/101 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!