Capital One credit card accounts transaction downloads gets CC-501 error

leishirsute
leishirsute Member ✭✭✭✭
Starting this morning, Capital One credit card accounts transaction downloads gets CC-501.
I download transactions from all accounts every morning and this is the only error that has occurred in several months.

I'll wait to retry tomorrow but have noticed other posts of CC-501 for Capital One 360 accounts.

Quicken Deluxe Subscription; Windows 10 Pro 64-bit

Comments

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    Hello @leishirsute

    Our teams are investigating an issue this morning that is causing the One Step Update to either hang and not complete or return a CC-501 error across multiple financial institutions.

    Based on the information provided here, I believe you are being affected by this known issue and I would recommend allowing up to 6 hours before attempting to add/update your accounts once again.

    Or, to be automatically notified as further updates and/or a resolution become available, please visit and bookmark the alert here.

    Thank you,

    Sarah
  • leishirsute
    leishirsute Member ✭✭✭✭
    I was able to download transactions about 7 hours later.  Hopefully, the problem is resolved.
    Quicken Deluxe Subscription; Windows 10 Pro 64-bit