Hello @[email protected]
you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your update. Does this happen each time you try updating the account. Could we get a screenshot of what this looks like each time too? This should give us a better idea of what steps we can take. I'll leave an article down below on how to do so.
Let us know more once you're able to collect a screenshot of the error. From there we'll see what steps we can take in order to resolve the error.