OL-293-A PNC Direct Connect

mayfieldm53

Any idea when PNC direct connect will be available

RobinK76

Getting error message OL-2093-A from PNC and OL-292-B from TD.

couchtwo

same here with PNC

Frankx

Hi @RobinK76

I am also getting the OL-293 error for PNC today.  Here's a link to some additional information about OL-293 - LINK  and here's one for OL-292 - LINK. 

These are likely temporary issues, and the guidance calls for waiting and trying again on the next business day.  Let's hope it IS only temporary...

Frankx 

BillM0109

Receiving QL-293-A errors in both One-Step and Update Now for my PNC Bank accounts. Cites "unexpected information received from your financial institution." 9/3/21 - AM.
Anyone else?

Ron Czapala

Also getting OL-293-A on two PNC accts but PNC Credit card updates fine.
There was a software update but didn't alleviate the problem.

oldssd

I am having the same problem with dire3ct connect update of my accounts with PNC and also Citizens with error OL-293-A. Problem started after updating to Quicken version: R35.31; Build 27.1.35.31

LarryS102

Yes! I am experiencing exactly the same issue as of today, Sept. 3, 2021. I can log onto my PNC Bank account using a web browser with no problems or "unexpected information." The problem seems to be related to Quicken's Direct Connect to PNC Bank.

bqw

Also getting the same error.

RookieUser

Same issue.....Grrrrr.

Quicken Anja

Hello @mayfieldm53,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-293.

I hope this helps!

jfclague

The PNC direct connect is down for me this morning.

flier

i have the same problem

stevedm1

I am getting the error as of 9/3/21 for PNC Direct Connect accounts

Frankx

@RobinK76 @couchtwo @Ron Czapala @oldssd
UPDATE

For those having the PNC Bank problem - please see this Post https://community.quicken.com/discussion/7898697/new-9-3-21-pnc-bank-returns-ol-293-error#latest  .  You also might want to bookmark that post so that you are notified when the problem has been fixed.

Frankx

Quicken Paloma

Hello @Everyone, 

Thank you for reaching out to Quicken Community. We apologize you are having this issue. We are aware of it and are currently investigating the cause. For the time being please wait 2-4 hours and attempt to update again. 

For more information and instructions regarding this issue please visit the link below. 

https://community.quicken.com/discussion/7898697/new-9-3-21-pnc-bank-returns-ol-293-error#latest. 

Again we apologize for the inconvenience. Let us know of any questions or concerns. 

-Quicken Paloma 

Qkenoldie

Same OL293A problem with PNC.

colglbo

Had the problem yesterday but it worked OK this morning.

BillM0109

Also worked this morning.

sysjm01

This error is still occurring for me but it is marked Resolved. Is anyone else still having this issue?

Johnlisa

I’ve been having direct connect problems until I I went into account settings on my Mac app and reset the direct connect connection and all seems okay now, except the problem remains in the mobile app where transactions I enter on my Mac are not mirrored in the mobile app. Even after “sync to mobile”. Help!

pepito141

Just started getting the OL-293a issue for PNC Direct Connect. Have not been able to download transactions or send bill payments for the past few days. Is anyone else seeing this? I can't access my Capital One accounts and if I can't get to my PNC accounts...why am I using Quicken at all?

LBE

Me also cannot access USBank I get the QL-239-A error have been now since Friday... and Chase account always ask me to reauthorize - which I have successfully about 3 times now and everytime I try to update chase accounts it asks me to reauthorize again.. over and over.

Quicken Paloma

Hello @Everyone, 

Thank you for reaching out to the Quicken Community. We apologize for the inconvenience. At the moment users may be experiencing one of the following errors: OL-393, OL-294, OL-297, OL-293 in Quicken for Windows. We are aware of this issue and are currently working with our service providers. 

For updates and more information as it becomes available please visit the link below. 

https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest

Hope this provides some clarification. 

-Quicken Paloma