Vystar reporting OL-293-A error

leishirsute

Just in case anyone else is getting this.

It started today 9/3/2021.  I download transactions from Vystar every morning, and did several successful transactions yesterday at noon.

I reported the problem to Vystar but they said they haven't had any other reports.

So, I'm waiting to see if this is a server problem that gets resolved in a day.

Quicken Anja

Hello @leishirsute,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-293.

I hope this helps!

leishirsute

Additional info:

I validated the Quicken datafile.  It had no errors. I tried the Quicken datafile on a different PC and got the same error, OL-293-A.

crbyrd

I experienced the same problem with VyStar today also. I spoke with a representative and she reset my account on her end but the error message persisted. She said that was all VyStar could do and suggested I contact Quicken.

leishirsute

crbyrd said:

I experienced the same problem with VyStar today also. I spoke with a representative and she reset my account on her end but the error message persisted. She said that was all VyStar could do and suggested I contact Quicken.

Thank you for confirming that I am not the only one experiencing this error.

I have spoken to both Vystar and Quicken support and have submitted tickets to both.

Vystar support suspects it's on their end.

Quicken support says since it is a Direct Connect connection, it is something Vystar needs to fix.

Vystar had OL-293-A errors around Nov 2020 and had to fix their servers to get it worked out.

It was about a 2 week outage at that time.  I hope this gets resolved quickly.

Did you get a support ticket # from Vystar? I figure the more people that report the problem and submit tickets, the more they will realize they have an issue.

Quicken Anja

Hello All, 

We are currently seeing an increase in OL-293 errors across multiple financial institutions and ask that you please contact Quicken Support directly for assistance so our support agents can collect log files for escalation. The more log files we are able to collect, the better.

In the meantime, we apologize for any inconvenience this may cause! Thank you.

leishirsute

At 6pm, I retried downloading transactions from Vystar and it worked. 

Hopefully the problem is resolved for anyone having the problem.

If not, please contact Vystar support and Quicken support and get support tickets from both.

It may have made the difference for my issue.