CU changed names over a year ago---but old name still shows in Quicken

First New England FCU changed names to Finex. The old name remained in Quicken but was able to download transactions until the CU had a recent online banking update. Error CC 502. Found a FAQ on the CU's website for existing Quicken users to deactivate and reactivate, but when trying to reactivate, the old name for the CU is still there, and it gives a cc 502 error.

Answers

  • RobCT
    RobCT Member
    Should mention the new name is not there (FINEX). CU also doesn't show the ability to download transactions into Quicken via file download.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Finex is not included among the institutions listed in fidir.txt.  It appears that for downloading purposes the old name is still the one to use:
    12021    12021    12021    First New England FCU    https://www.firstnewengland.org/    (860) 282-0001    https://cm.netteller.com/login2008/Authentication/Views/Login.aspx?fi=firstnewengland1&bn=733ac23c94405c22&burlid=c3fc9f4f207903ec    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    The CC 502 error indicates that something has changed at the bank's end - probably a change not communicated to Quicken - so Quicken isn't finding things where they should be.  You might give it a day or two to see if it corrects itself and if it doesn't, contact Quicken support.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @RobCT,

    It appears that the bank's website may have been down temporarily, I would suggest that you try to download again now.  Let us know how that goes.

    Frankx

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