ONGOING 10/14/21 Wells Fargo Bank Returns CC-502/102 or OL-393 Error

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Some Quicken for Windows and Mac users have reported receiving a CC-501/102 or OL-393 error when attempting to add or update accounts with Wells Fargo Bank, using either Express Web Connect/Quicken Connect or Direct Connect.

Our teams are monitoring the issue and ask if an error is received to follow the steps here for Quicken windows (cc-502), here for Quicken Mac (102), or here, for OL-393.

If the error persists, please allow up to 24 hours and attempt to add/update accounts once more.

If you would like to be automatically notified as updates and/or a resolution for these errors become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8831751)

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    ONGOING 9/14/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however, at this time, no ETA is available for when a resolution will be available.

    We apologize for any inconvenience and thank you for your continued patience.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This issue persists with no available ETA for when a resolution will be available.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    We continue to observe intermittent issues with users receiving a CC-502/102 or OL-393 error with Wells Fargo Bank.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!