ONGOING 11/29/21 Ally Mortgage - CC -501/No downloaded transactions

We have identified an issue with Ally Mortgage where some Users may experience a CC-501/101 error or a successful update with no downloaded transactions. 

This has been escalated internally and are currently working with our service provider to resolve the issue though we, unfortunately, do not have an ETA available at this time.

To be automatically notified as updates and/or a resolution for this error become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8852548)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however, we do not have an ETA for when a resolution will be available.

    We apologize for any inconvenience and thank you in advanced for your continued patience!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This error persists, however we are working to resolve it as quickly as possible.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve this matter, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This issue continues to remain ongoing. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/28/21

    Ally Mortgage continues to return a CC-501 error or no new downloaded transactions when attempting to add or update accounts.

    Our teams are working with our service providers to resolve this error and thank you in advance for your patience while this issue is being worked on.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/4/21

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/11/21

    This issue continues to remain ongoing. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • ONGOING 11/29/21

    This issue is still persisting and has been escalated. Our teams are currently working on a fix. We apologize for the inconvenience and appreciate your extended patience. 

    Thank you!

    -Quicken Paloma