Chase Error OL-297-A

Still a problem after 6 days
This is not the answer----
https://www.quicken.com/support/error-when-using-online-services-ol-297

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited September 16
    What did Chase say when you contacted them as recommended in the Quicken Support guidance you dismissed?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Are you using VPN, that has caused people connection problems.
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  • whyq
    whyq Member
    edited September 17
    Chase said they knew of no issues [removed - violation of community guidelines]
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    whyq said:
    Chase said they knew of no issues [removed - violation of community guidelines]
    If a financial institution was not willing to help me as a customer, I would be looking for another financial institution.

    As many of us are not having any difficulty with connectivity to Chase, let's see if we can determine why...

    I suggest you attempt to connect to Chase using a test Quicken file created for the purpose: select File > New Quicken File...  If you're not successful and have access to another Windows computer, I suggest you install Quicken on the other computer and try connecting to Chase using test Quicken file.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Frankly I don't think this error falls into the financial institution's support area.
    Clearly the Chase OFX server is "reachable", and as such there isn't any problem on the Chase side, just like they said.

    So the problem is what is different in Quicken/the machine settings that doesn't allow Quicken to connect.
    To me that sounds like a problem Quicken support (or this forum) should be helping with, not Chase, especially if the standard FAQ for Quicken has already been followed.

    BTW never got an answer to the VPN question.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/