CC-501 Error and Passwords with Special Characters

pdunnigan Member ✭✭
I have Quicken for Windows vR35.31 on Windows 10. About a month ago I started getting CC-501 errors when trying to download my Edward Jones account in Quicken. I saw the post saying this was a widespread issue and will be updated. 2 weeks later the post said the issue was resolved. I was still having the issue on Quicken. I contacted Quicken support, who said it was an Edward Jones issue. I contacted Edward Jones and they told me due to a Quicken update, passwords with special characters would not work with Edward Jones accounts from Quicken. I changed my EJ password and took out the special characters and Quicken was then able to connect and download from EJ.


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @pdunnigan

    Thank you for reaching out to Quicken Community. I apologize for the difficulties and confusion you had while attempting to add/update your account(s). Your insight is also appreciated since it may help other users with the same predicament. Again I apologize for the inconvenience this may have caused. 

    Please let us know if you have any questions or concerns. 

    -Quicken Paloma 
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