Crash during One-Step Update

Quicken Premier R35.31 (build 27.1.35.31)
OS = Windows 10 Enterprise v21H1 (build 19043.1237)

Since yesterday, I have attempted to run the One-Step Update. I put in my vault password, and it crashes as it starts the progress. I have submitted several crash reports. It was working just fine last weekend. The only things recently updated were 2 Windows patches -- KB5005565 and "Servicing Stack 10.0.19041.1220".

Any ideas?

Comments

  • GlennD
    GlennD Member ✭✭
    FYI. I uninstalled KB5005565 (which was replaced with August's version -- KB5005033). Now, the One Step Update seems to work for me.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @GlennD

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues after a recent windows update. Thank you for letting us know more information about the patch number and that it worked after uninstalling. I'll let others know that it might cause an issue if they experience a similar issue.

    Thanks,

    Quicken Francisco