you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your loan. There are a couple of steps we can attempt here to see if we're able to resolve the issue you're having. The first one we'll want to attempt here is to validate the file. I'll leave steps down below on how to do so. The fourth step will list how to do so as well.
you get a chance to try these steps, please let us know what you find. From there we'll better understand our next