ONGOING 12/5/21 Mortgage Accounts - CC-501/555/155 or ccclient.203

We are investigating reports of some users receiving a CC-501 error or ccclient.203 when attempting to add or update accounts with multiple mortgage specific financial institutions.

This error has been escalated to our service providers for further review and resolution, however, we do not have an ETA on when a solution will be available.

To bring awareness to this emerging issue, we also encourage all users experiencing this error with a mortgage account to contact their Financial Institution to report the error.

Affected FI's
Union Home Mortgage Corp.,
AmeriFirst Home Mortgage,
AmeriHome Mortgage,
Paramount Residential Mortgage Group,
Liberty Savings Bank - Loan Servicing,
Fairway Independent Mortgage Corporation,
CMG Financial,
CUSO Home Lending - Borrower Secure Login,
Finance of America Mortgage,
PrimeLending, A PlainsCapital Company,
Cenlar,
Guaranteed Rate Home Servicing,
First United Bank -Mortgage Loan,
Cornerstone - Home Lending, Inc.,
Stifel Bank & Trust Mortgage,
Ally Mortgage,
Interfirst Mortgage Company Servicing,
Movement Mortgage,
FirstBank Mortgage,
Cenlar new,
Mortgage Questions,
Guaranty Home Mortgage,
Security National Mortgage Company,
Bay Equity Mortgage,
New American Funding,
SWBC Mortgage,
Homebridge Mortgage,
ServiceMac Mortgage,
United Wholesale Mortgage (Loan Administration
PHH Mortgage,
Commerce Bank Mortgage,
First Continental Mortgage,
Loan Depot (New Jersey Center),
Loan Depot,
Highlands Residential Mortgage,
Primary Residential Mortgage

To be automatically notified as updates and/or a resolution become available, please 'bookmark' this alert by clicking the bookmark ribbon in the upper right.

Thank you!

(Ticket #8867911)

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    ONGOING 9/28/21

    This issue is still ongoing with no ETA available at this time. 

    Thank you!


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    ONGOING 10/5/21

    This issue is still ongoing, however our teams are working to resolve the internal script error as quickly as possible.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited October 7
    UPDATE 10/7/21

    This issue remains ongoing, however the error code may change from the currently seen CC-501/105 to a CC-555/155 error instead.

    Our teams are continuing to work to resolve this issue as quickly as possible, however, we highly encourage any user experiencing this issue to also contact their financial institution to report the error directly.

    Thank you for your continued patience while we work to restore connections.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited October 28
    ONGOING 10/14/21

    We are continuing to work with our service providers to resolve the ongoing CC-555/105 affecting multiple mortgage account financial institutions, although we do not have an eta on when connections will be restored.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This issue remains ongoing with no ETA available at this time. We apologize for the inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/28/21

    Our teams continue to work with our service providers to restore connections for several mortgage providers returning a CC-501 or "ccclient.203" error when attempting to add or update accounts.

    We thank you in advance for your patience while this issue is being worked on.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/4/21

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/11/21

    This issue remains ongoing with no ETA available at this time. We apologize for the inconvenience, though we appreciate your patience.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited November 29
    ONGOING 11/29/21

    This is still an ongoing issue that is currently being worked on by our teams but there is no ETA at the moment. We apologize for the inconvenience and appreciate your extended patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/5/21

    Our teams are currently working on this issue. We unfortunately do not have an ETA for a fix at this time. We apologize for the nuisance and appreciate your extended patience. 

    Thank you!

    -Quicken Paloma