ONGOING 10/21/21 PayChek Plus - CC-501

Our teams are investigating reports of some Users receiving a CC-501 error when attempting to add or update accounts with PayCheck Plus.

This error has been escalated to our service providers for further review and resolution, however, at this time we do not have an ETA for when this error will be resolved.

To be automatically notified as updates and/or a resolution become available, please 'bookmark' this alert by clicking the bookmark ribbon in the upper right.

Thank you!

(Ticket #8868058)

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    ONGOING 9/28/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    edited October 5
    ONGOING 10/5/21

    This error is still ongoing, however our teams are working to resolve it as soon as possible.

    We appreciate your continued patience while this issue is still ongoing,

    thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve the CC-501 error some users may experience when adding or updating accounts with Paycheck Plus.  However at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This error continues to be worked on, though we do not have an ETA available. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja