RESOLVED 1/6/22 PayChek Plus - CC-501

Our teams are investigating reports of some Users receiving a CC-501 error when attempting to add or update accounts with PayCheck Plus.

This error has been escalated to our service providers for further review and resolution, however, at this time we do not have an ETA for when this error will be resolved.

To be automatically notified as updates and/or a resolution become available, please 'bookmark' this alert by clicking the bookmark ribbon in the upper right.

Thank you!

(Ticket #8868058)

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    ONGOING 9/28/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    edited October 2021
    ONGOING 10/5/21

    This error is still ongoing, however our teams are working to resolve it as soon as possible.

    We appreciate your continued patience while this issue is still ongoing,

    thank you!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/14/21

    Our teams continue to work to resolve the CC-501 error some users may experience when adding or updating accounts with Paycheck Plus.  However at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This error continues to be worked on, though we do not have an ETA available. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 10/28/21

    Paycheck Plus continues to return a CC-501 error when attempting to add or update accounts.

    Our teams are working with our service providers to resolve this error and thank you in advance for your patience while this issue is being worked on.
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 11/4/21

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    ONGOING 11/11/21

    This error continues to be worked on, though we do not have an ETA available. We apologize for the inconvenience.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • ONGOING 11/29/21

    This is still an ongoing issue and is currently being worked on by our teams. We apologize for the inconvenience. There is no ETA at the time but your patience is appreciated. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/5/21

    Our teams are currently working on this issue. We unfortunately do not have an ETA for a fix at this time. We apologize for the nuisance and appreciate your patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/11/2021

    This issue is ongoing at the moment. Our teams are working on a solution. However, we do not have an ETA available at this time for a solution. We apologize for the nuisance and appreciate your patience!

    -Quicken Paloma
  • ONGOING 12/18/2021

    This is an ongoing issue at the moment. Our teams continue to work to resolve this issue. However, we do not have an ETA available at this time. We appreciate your extended patience while this gets resolved.

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/23/21

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/30/21

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 10/21/21

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Anja