ONGOING 10/14/21 BlockFI - CC-501

Our teams are investigating reports of some Users receiving a CC-501 error when attempting to add or update accounts with BlockFI.

This error has been escalated to our service providers for further review and resolution, however, at this time we do not have an ETA for when this error will be resolved.

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Thank you!

(Ticket #8870401)


  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/29/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/6/21

    This issue remains ongoing and is being worked on. Unfortunately, we do not have an ETA on when a resolution will become available.

    Thank you!
    -Quicken Anja
  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited October 11
    ONGOING 10/11/2021

    This error is still persisting, but has been escalated internally and is being worked on by our service providers. There is no ETA at the moment. We apologize for the inconvenience and appreciate your patience greatly. 

    -Quicken Paloma
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve the CC-501 error some users may experience when adding or updating accounts with Block FI.  However at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.