Can't open Quicken Install app no matter what I do (Q Mac)

vschultz

Have a renewed subscription to Quicken Deluxe 2020 for Mac. Can't find quicken app. on my Macbook air, so all files are grayed out and can't open them. Downloaded QUICKEN installer (quicken.dmg) from my account online but the installer app. will not open. It doesn't even download to the Applications folder, just the Downloads folder; I had to manually move it into Applications.
I've read some threads here that said to look for a hidden file (with control/shift/period) in Applications folder. I looked there and elsewhere, like the person who found a file named background.png, but I can't find anything like that.
I CAN click on the the quicken.dmg file and open "get info"-- I copied the results into the attached file below, which suggests that the installer app was in fact previously installed in 2019 and modified in 2020 (and is now in a hidden extension somewhere) but I can't find it. Honestly, I wouldn't know what to if I could find it.
Can anyone help me please? QUICKEN chat folks couldn't help today at all and I really need to get my financial info. organized asap for taxes due soon.

Jon

Yes, it worked for me this evening. It didn't install the absolute latest version, I think it was 6.3.3.

Jon

It doesn't look like you downloaded the current installer - if you had, the dmg file would have today's date in the Modified field. Also, the file size doesn't match up with the installer that I just downloaded, mine's a bit over 3.2 MB. If you got an old installer, that may be why it wouldn't open. I'd try downloading it again.

Nevermind, I figured out you were showing Get Info for the installer app, not the disk image. Your image matches what I see for the installer app I just downloaded. Those dates don't indicate that you previously downloaded the installer, they are showing when the installer app was copied to the dmg file.

I don't know why it isn't running for you. Did you try doing a Spotlight search for Quicken.app?

vschultz

Thanks, Jon, I appreciate it. But I've downloaded it about 50 times, from all different browsers, and I keep getting this same file.

Jon

Sorry, I edited my response while you were replying (I figured out that wasn't the issue).

vschultz

You mean to try to identify if there are other copies on the machine? Yes, I have several times.

vschultz

Jon, are you saying you downloaded this installer app tonight and it opens and installs the program for you? I was hoping something was just wrong with their website.

Jon

Yes, it worked for me this evening. It didn't install the absolute latest version, I think it was 6.3.3.

Jon

What version of Mac OS are you running? Quicken now requires 10.13.

jacobs

What version of macOS are you running?

The usual stupid-sounding question: have you restarted your Mac? 

Do you have another user account on the Mac you can test with? If not, create a temporary new user. Download the installer while logged into that account, and see if if works.

vschultz

Hi Jon and Jacobs. I'm running Catalina 10.15.7 on a 2020 Macbook Air that otherwise runs perfectly! And God, yes, I've restarted over and over (used to be married to an IT guy, who trained me well). I created a new user but I don't know how to log into the Mac with that user. When I restart only my typical user name is presented as an option for login, despite that I made that user and admin. account and clicked display all users at log in. can you help?

Jon

If you have File Vault turned on, double-check that the new user really is an admin account. At start-up, only admin accounts can log in to a File Vault encrypted system. However, once you log in as an admin you can log out (without restarting) and log in as a non-admin account.

Nevermind, apparently that's no longer a restriction. Should've tried it out first. I would still try logging out of your regular user without restarting and see if that shows you the new user at the login screen.

jacobs

@vschultz You should see the account you're logged into in the Mac's menu bar on the right side. Pull down that menu and select the other user account you want to log into.

vschultz

Hi everyone, I logged in with another user and had exactly the same issue. I never could open the install app, to this day. I ended up copying the quicken.app from another machine to an external drive then copying it onto this newer MacBook Air and that installed fine.
But now I have another problem- on both machines, which Quicken tech support could not resolve, which I'll say here and also post under the appropriate subject heading. when I try to update accounts or download transactions, or reset the cloud, or do anything with sync, or really do just about anything, I get a SYNC ERROR, General Error, quicken is unable to connect with the servers, please contact tech support.
Tech support had me try a bunch of the same things over and over, which didn't work. Ultimately they said they have a known sync error and this is probably part of that. But on the community board no one seems to be reporting a known sync error!
Any ideas?