Quicken is unstable and screen "bounces" around

same problem as others reported on a prior thread with this title. Am running R 35.31 build 27.1.35.31.
I have to reinstall the program every 3-4 days to eliminate the problem for a few days, then it recurs (happening for at least a year now). Windows 10.
When I bought the subscription version a couple years ago, I had worse problems and support got me to install a new data file saying my old file was corrupt. That worked ok, but I lost a lot of old financial data by doing that. So I do NOT want to have to install a brand new data file.
From reading around here, the MONDO patch might work but sounds scary--read a couple posts that said installing it made the whole program totally unusable.
help?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Tenney,

    Thank you for reaching out to the Community and sharing details about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Let us know how it goes!
    -Quicken Anja
  • Tenney
    Tenney Member
    Anja,
    The clean uninstall/reinstall was successful. Now I have to wait and see if the same problems recur in the next few days. Here's hoping! thanks,
    Tenney