Why would the comparative balance sheet report "freeze" a bank balance for 5 years?

Sparksjv
Member ✭✭
If I run the balance sheet report and set intervals at "annual", the balance sheet balance for one of my bank accounts doesn't change from 2015 thru today's date in 2021. The aforementioned bank account probably has a corrupted file but Customer Service provided very little assistance.
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Answers
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What kind of account type is it?Signature:
(I'm always using the latest Quicken Windows Premier subscription version)
This is my website: http://www.quicknperlwiz.com/0 -
It's the primary demand deposit account. The problem began a couple of days ago.The account has a separate problem with the home page balance. It disagrees with the account ledger page by $500-$1000-$1500 depending upon the mood of the program. I've been dealing with this for months.0
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You can try moving all the transactions to another new account and deleting the old account using this method.
https://community.quicken.com/discussion/comment/17263538
Signature:
(I'm always using the latest Quicken Windows Premier subscription version)
This is my website: http://www.quicknperlwiz.com/0